Sweden
• Free shipping
• Free returns
• 30-day return policy
• Delivery time: 1–3 business days

EU Countries
• Free shipping
• Free returns
• 30-day return policy
• Delivery time: 3–6 business days

Rest of Europe
• Free shipping (may vary by destination)
• Free returns
• 30-day return policy
• Delivery time: 4–7 business days

Upon dispatch of your order from our warehouse, you will receive a shipping confirmation email containing your tracking number. If you don't see this email, please check your spam filter in case it has been mistakenly routed there. Should you not locate your shipping confirmation, our customer service team is here to assist you; kindly reach out for further support.

Please be aware that, depending on item availability within your order, your delivery could potentially be split into multiple shipments. These shipments might be entrusted to different courier services, resulting in varying delivery dates for your items. We regret any inconvenience this situation might pose. Nevertheless, rest assured that all items will be expedited to you as swiftly as possible. Each shipment will have its own distinct tracking information, allowing you to monitor the progress of each delivery. Should any inquiries or concerns arise concerning your order, don't hesitate to contact our customer support team.

Regrettably, returns sent without our provided prepaid return label and through the designated carrier mentioned on the label cannot be accepted. Should you opt to return your order using a carrier of your own choice, we will not be able to receive the package at our warehouse, nor can we process a refund for your order. Additionally, please be aware that Bynamo cannot assume responsibility for any incurred shipping costs or lost packages when return orders have not been dispatched using our prepaid return label and the carrier we have specified.

Regrettably, it is not possible to return your order to a different store than the one where the purchase was originally made. This policy also extends to online orders – for those, you should send the parcel back to our central warehouse using the pre-printed return label that you received with your order.