What is your return policy?

All items should be returned within 30 days from the date of receiving the order.

Ensure that all items are returned in their original condition.

All returns are required to include the original packaging.

These guidelines are applicable to all products available on our website, including those that are on sale and underwear.

How do I return my order?

To return the order, please follow these steps:

1. Complete the returns form provided and, if applicable, affix the prepaid return label onto the package. Both these documents can be found in the envelope included with your order. For customers outside the EU, if needed, attach three copies of the commercial invoice on the exterior of the box using a clear envelope or bag. If you're returning multiple orders, please send each order in separate packages and use the corresponding return label for each order. Merging products from multiple orders into a single return package could result in difficulties identifying the items.

2. Utilize your nearby service point for drop-off or contact your chosen carrier to arrange a pick-up. Here are service point locators for specific regions:

3. Once the carrier scans your return, we'll send you a confirmation email indicating that your return is en route to our warehouse.

4. Upon arrival at the warehouse, your return will be processed within 7 business days. We will promptly notify you via email once your refund has been processed. The refund amount will be reflected on your bank statement within 3-7 business days.

*Please take note that Bynamo is only able to accept returns sent with our provided prepaid return label.

Which countries do you ship to?

We offer shipping to more than 130 countries. If your currency/location isn't currently listed in the bottom right corner of our website, we apologize for any inconvenience. We hope that we soon will be able to extend our shipping services to your country.

Which delivery services do you offer?

We offer Postnord and Bring. The available delivery services is based on your selected location and product and will be displayed in the checkout.

How much is the delivery cost?

The shipping expense is determined by the chosen delivery service and will be presented during the checkout process.

How long will it take for my order to arrive?

The projected delivery timeframe is established based on your geographical location and the chosen shipping method, and this will be exhibited during the checkout process. Our commitment is to consistently process and dispatch all orders within the span of 24 business hours. Once your package sets forth from our distribution center, you will be issued a shipping confirmation inclusive of your tracking identification and a more precise delivery date. Kindly take note that our distribution center functions exclusively during business hours from Monday to Friday.

Please be mindful that during periods of heightened activity (including sales), the delivery timeline might extend slightly beyond the norm. Occasionally, updates to our technological systems or unforeseen circumstances, like severe weather conditions, could momentarily impact our delivery services, thereby prompting adjustments to our dispatch and delivery schedules. Nonetheless, we remain steadfast in our efforts to minimize such alterations to the greatest extent possible.

How can I track my order?

Upon dispatch of your order from our warehouse, you will receive a shipping confirmation email containing your tracking number. If you don't see this email, please check your spam filter in case it has been mistakenly routed there. Should you not locate your shipping confirmation, our customer service team is here to assist you; kindly reach out for further support.

Please be aware that, depending on item availability within your order, your delivery could potentially be split into multiple shipments. These shipments might be entrusted to different courier services, resulting in varying delivery dates for your items. We regret any inconvenience this situation might pose. Nevertheless, rest assured that all items will be expedited to you as swiftly as possible. Each shipment will have its own distinct tracking information, allowing you to monitor the progress of each delivery. Should any inquiries or concerns arise concerning your order, don't hesitate to contact our customer support team.

I did not receive my order, what should I do?

If your order hasn't arrived within the anticipated delivery period, please reach out to our customer service team within 30 days* from the order placement date.

*Beyond this timeframe, regrettably, we cannot process claims for lost orders.

How do I collect my package?

You have the choice to receive your package at your home, pick it up from a service point, or collect it in-store. The available delivery options are contingent on your location and are accessible during the checkout process.

For those opting for home delivery, your parcel will be brought to the address provided during the order placement. In the event that you're not present when the carrier arrives, they have the option to attempt another delivery or take the parcel to a designated service point. **Parcels that cannot be successfully delivered will be sent back to our warehouse. Regrettably, once a package has been returned to us, we're unable to re-dispatch it; a new order must be initiated.

Do you ship to PO boxes?

Unfortunately, at present, we cannot ship packages to PO boxes in any of the countries within our delivery network.

Where do you ship your products from?

All orders made through our website are dispatched from our central warehouse located in Sweden. Please take note that the warehouse remains closed during Bank Holidays. Below, you'll find the dates when these holidays occur. During these periods, kindly add 1-3 business days to the standard delivery terms.

2023-01-01, New Years Day
2023-01-06, Epiphany
2023-04-07, Good Friday
2023-04-09, Easter Sunday
2023-04-10, Easter Monday
2023-05-01, May Day
2023-05-18, Ascension Day
2023-06-06, The Swedish National Day
2023-06-24, Midsummer's Eve
2023-06-25, Midsummer's Day
2023-11-04, All Saints' Day
2023-12-24, Christmas Eve
2023-12-25, Christmas Day
2023-12-26, 2nd Day of Christmas
2023-12-31, New Year's Eve

Is my package insured?

The insurance offers coverage for accidental damage and/or any missing item(s) that may occur during the shipment process. Considering the nature of international shipping, it's important to acknowledge that instances of damage and/or missing items during transit may not always be entirely preventable or foreseeable. In the event of such circumstances, kindly get in touch with our customer service team. We will then take the initiative to directly liaise with the shipping company to initiate the process of claiming financial compensation.

Can I use another carrier to return my order?

Regrettably, returns sent without our provided prepaid return label and through the designated carrier mentioned on the label cannot be accepted. Should you opt to return your order using a carrier of your own choice, we will not be able to receive the package at our warehouse, nor can we process a refund for your order. Additionally, please be aware that Bynamo cannot assume responsibility for any incurred shipping costs or lost packages when return orders have not been dispatched using our prepaid return label and the carrier we have specified.

Can I return an item bought in a store online?

Regrettably, it is not possible to return your order to a different store than the one where the purchase was originally made. This policy also extends to online orders – for those, you should send the parcel back to our central warehouse using the pre-printed return label that you received with your order.

Can I return my products for an exchange?

If you want to exchange your order, the process involves returning the item(s) you no longer want and then making a new order online for the desired items. We anticipate being able to offer a more standard exchange service in the future.

How do I return goods from the UK to the EU?

Here are the steps to return your UK-to-EU order using UPS:

1. Complete a commercial invoice for the return. If you've received a commercial invoice with your initial order, please use it for the return. If not, you can access the commercial invoice document and instructions for completion below:
- [Commercial Invoice Guide](link-to-guide)
- [Commercial Invoice](link-to-invoice)

2. Ensure that you have a total of 3 commercial invoices. Out of these, 2 should be positioned on the exterior of the package within a clear plastic sleeve for visibility. It's important to note that these invoices must not be placed inside the box; they should be easily seen by UPS. This precaution is crucial to prevent the package from being rejected.

3. The third copy of the commercial invoice needs to be presented to the UPS driver or an authorized personnel at the UPS drop-off location. It's imperative that this particular commercial invoice bears the tracking number of the package. You can locate the tracking number on the provided return label. If necessary, you can handwrite the tracking number on the invoice in place of the previous one.

This comprehensive process ensures a smooth return of your package from the UK to the EU using UPS.

How do I know you received my order?

Upon placing an order at bynamo-official.com, an order confirmation will be sent to the email address registered with your account. In case you do not receive the confirmation within a few minutes, kindly inspect your spam folder. If the confirmation is not located in either location, please don't hesitate to reach out to our customer service team. We are here to provide further assistance.

I have received a faulty order, what should I do?

We apologize for the inconvenience caused by receiving a faulty order; this is not our intended experience. Kindly get in touch with our customer service team, providing them with photos of the issue along with your order number. We will be more than willing to offer further assistance.